In most cases, user report that they are able to connect their devices to it, but there’s no Internet access whatsoever. The gstatic url, 10.0.0.1/check.php and http websites redirect me to 10.0.0.1/captiveportal.php, where the gif of a loading icon spins for hours. @jimp said in Captive Portal Not Working: The page not loading almost always boils down to one of a short list of things: Users on the segment can't resolve DNS, usually because they get some external DNS server like 8.8.8.8/8.8.4.4 but that isn't set to be passed through the portal, so they can't resolve anything. Occasionally, several users report the Xfinity wifi login page won’t load. Wifi hotspot redirect to logon pages not working Hi, i am using Win7 64 bit home on a new laptop. I don't even care about setting up a wifi network, I just want to get into 10.0.0.1 so I can enable bridge mode, upnp, and forward som ports. Some users have had success using a travel router connected to the captive portal and then the SSID you create doesn't actually begin broadcasting. A captive portal is not like a password. have issues getting the captive portal to pop up the splash page immediately after logging on to a WiFi network with the portal enabled. I set the Captive Portal page on the IAPs to the domain name instead of the IP and it loads in Chrome, but when they try to login after being confirmed by their sponsor, it goes to that same "Connect to Wi-Fi page". You can work with your IT guys to make this happen. I'm fairly sure I went through this whole thing less than a year ago because I forgot the gateway password, but I forgot what I did or the problem is worse. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. It is supposed to load the Captive Portal Page every time the user tries to log in. Question: Q: Captive Portal at Public Wifi Spots not Loading Hi, So, I am staying at a hotel that has free wifi with no password required. It should be easier to tell a fake when it doesn't respond appropriately, i.e. As a result, you are served the target page immediately, without ever having loged in. This post is now closed. Re: 10.0.0.1 stuck on captive portal with infinite loading circle. Wireless works fine on the laptop to my home router, hidden SSID and WPA2 etc. Captive Portal Does not Redirect If clients are not being redirected to the portal page when attempting to browse on an interface with captive portal enabled, it’s most always one of the following causes: DNS resolution not Check if Xfinity is down in your area using their status page. Faking a captive portal for logging in is one thing, but faking the setup wizard in the xfinity portal will be much more difficult. I even reinstalled windows, and the problem kept persisting. If you are having issues displaying the Xfinity captive portal page, try and reload the login page or try rebooting your device. The whole point of the factory reset was to get into 10.0.0.1 because i forgot the password, but now I'm stuck on this thing. We have a provisioning Captive Portal Authentication profile. If your firewall doesn't support wildcards, allowlist the following list of hosts. The Google Home or Google Chromecast devices do not support using a captive portal type login like the one in your screenshot. You have to hold the reset button for 30 seconds until the light shutS off. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I setup a BYOD SSID as standard usage, open, no encryption, but enabled captive portal authentication and use Active Directory to … Any help would be very appreciated. Once downloaded and compiled we will proceed to leave running the server binary so we can connect to it without entering the captive portal. To resolve the captive portal issue with Chrome OS 62, try allowlisting "alt*.gstatic.com". Press J to jump to the feed. I've configured it's captive portal and it was working for about 1 month with some problems. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. And hurriedly re-setup my networks. Is there anything else I can try? Everything is back up and running, but 10.0.0.1 is stuck on captive portal with an infinite loading circle. When the captive portal sign in page doesn't display, you are not able to access the Internet. Bypass Login portal,captive portal on a student wifi. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — … We're using an asa firepower 5515 which it's sfr is managed by a firesight management center vm. You can find these networks in coffee shops, Internet cafes, hotels, airports, and other public locations. On that discussion, somebody posted some threads from the Sophos forum and somebody else suggested I remove the AV software I had … I am a bot, and this action was performed automatically. If you have questions about your services, we're here to answer them. Some users are reporting that their Xfinity WiFi HotSpot is no longer working. Not sure what × it is looking for Hi @Comcast_Michael Unfortunately, that wasn't overly helpful. Same exact thing was happening to me. We're all having problems logging into our account and it has been more than a week already. So yesterday I did a hard reset on our dual band 802.11ac xfinity router, and now the setup page for the router won't load. I had the same problem and I asked the same question: Wifi does not recognise captive portal af… - Apple Community . It's more like a sign in sheet. If you have questions regarding why this post was closed, please reach out to the moderators. We have a ZD5000 and R700 ap's. On web login, it does not recognize my account at all (i.e. So yesterday I did a hard reset on our dual band 802.11ac xfinity router, and now the setup page for the router won't load. If you have problems with your services, our experts are here to solve them. Hello, We’ve had a number of complaints from WiFi users that all of the MAX series (Transit, BR1, etc.) The IP address leased to your computer by the public Wi-Fi’s router might have expired and that is why the captive portal is not coming up. Press question mark to learn the rest of the keyboard shortcuts. In some countries and regions 10.0.0.1 stuck on captive portal with infinite loading circle. Comcast, just when is your team going to get around to fixing this problem? For immediate assistance, check out the Xfinity Assistant. I've tried multiple resets again, turning the router off and on, Ethernet, multiple devices, and still nothing. I tried going though the quick set up but the captive portal … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Every time the network you're connected to hands out an IP address through DHCP, it gives you the captive portal to sign into/agree to and then it allows you to I factory reset my modem, which feeds into my eero. Same exact thing was happening to me. For months the connection on my laptop would cut out every 5-10 minutes or less, and I've tried pretty much every solution on the internet. It went through the setup process and gave me a green check mark and "your wifi is Welcome to the Xfinity community! However, from the provider’s point of view, that largely defeats the purpose This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. You have to hold the reset button for 30 seconds until the light shutS off. Our community is your official source on Reddit for help with Xfinity services. The captive portal does not intercept SSL traffic but allows it through. Università della Tuscia VT This video is unavailable. Thanks! Get the most out of Xfinity from Comcast by signing in to your account. Captive networks are also called "subscription" or "Wi-Fi Hotspot" networks. I've already power cycled the modem for 15 seconds and it didn't do anything. However, the quick solution to load Captive Portal Page for iOS users is to try to open “www Re: 10.0.0.1 stuck on captive portal with infinite loading circle. ExtremeCloud Captive Portal Page not loading on the client device. How about fixing this login loop glitch so we can access our accounts already. Our clients can connect to this network however Google / browsers homepage is loading and NOT the "Login Page" we configure. While the Xfinity wifi login page is vital to the users, sometimes they may run into problems with it. See how to fix the blocked Internet easily while staying secure online. If you’re using a VPN while trying to connect to Xfinity WiFi, use a smart VPN like Speedify. For some clients the address I got sent back to a new setup page (10.0.0.1/captive_portal.php), and I thought "oh cool new interface!" Environment ExtremeCloud Captive Portal Lightspeed Firewall Cause Firewall is blocking IP addresses needed for the captive portal to function. Keep in mind You can set profiles and time limits within the Xfinity gateway. The gstatic url, 10.0.0.1/check.php and http websites redirect me to 10.0.0.1/captiveportal.php, where the Please contact the moderators of this subreddit if you have any questions or concerns. We have made changes to keep employees safe so response and call times may be longer than usual. In the vast majority of reported cases, affected users are saying that the hotspot used to work before breaking abruptly. I am unable to login to XFINITY WiFi using my Comcast Business account. You’ll have to order your DHCP (Dynamic Host Configuration Protocol) client to renegotiate another lease with the DHCP server on the router so that your computer can connect. 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