Vivid Seats review rated 2.0/5.0: Purchased a parking pass in the purple lot close to Fed-ex field for the Redskins vs. Panthers game. Beginning to panic I log on to my laptop and begin start a live chat with Vivid Seats (8:02 am after waiting for a few minutes to be attended to it said I was connect to James via live chat, he asked how I was doing and as I was typing he ended the chat), 8:11 I logged into live chat again, connected to Ashley this time, while at first she was polite, she stated a team was handling my case, I explained that I would be traveling to the event city and away from a desktop computer (as they claim you have to accept the tickets from a desktop computer)she was rude and said “well go to the library, a fed ex store or a staples to use the computer,” excuse me, I am traveling to a city I am unfamiliar with and purchased tickets through this company which assured me I would have them by the Friday before I left for Denver. General Information 14. I used a different provider for the tickets. Vivid Seats was launched in 2001 and has a very mature website. Overview ⦠Well for starters I typically do not leave reviews as I understand everyone has their own opinions and others may not agree. It wasnât until I checked around 1:00pm that it said âdelivery attempted at 9:24am.â No email, no phone call, no text, nothing. I went ahead and drew a price comparison between tickets from the source and tickets from Vivid Seats. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? We recommend SeatGeek instead because it tends to have better prices because it doesn't have any hidden fees. stated there was a delay for NFL tickets due to the increase of fraudulent tickets they will not release tickets until 6 hours prior to the games kick off (sounded actually possible at this point), he said call back at 5 hours prior if I still had not received my tickets. Adam is the CSR I got this time, again very polite. We left for Denver and hoped it was for not. StubHub may not be as personally attentive as Vivid Seats but is a company of gestures. Great at first, until I got to know and interact with the management. Get a free employer account. I will give Vivid Seats a big thumbs up, however, for letting me know immediately upon picking that ticket that it would be an obstructed view. From the homepage, there are also a large number of “guarantees” displayed. Only form letters or canned e-mail responses to any request. $100 fee for one ticket ?!! (Good thing i didn’t leave the hotel just yet as you have to have internet to download the app needed to display the tickets), So we great finally got the tickets at just about 2 and a half hours before the game. Vivid Seats Review: Is it Legit, Reliable or a Scam? See all. But they also factor in the fact that your phone might not work during a concert. Vivid Seats specifically says on their website and via text âAll tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped.â. JOIN TheCrew. 316 Salaries. How do you feel about going to work each day at Vivid Seats? Great work environment, lots of opportunities for growth. Yes, Vivid Seats offers Black Friday and Cyber Monday deals. For starters I do plenty of shopping around before I buy any tickets for the event we attend once a year, this year Vivid seats happened to have the Broncos tickets for about 60$ cheaper than any other ticket provider (even with their processing fees), so on August 24, 2018 I purchased 2 tickets to the Denver Broncos vs Seattle Seahawks in Denver for Sunday September 9, 2018 game, paid in full that ⦠Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. Itâs unethical, and I plan to have them investigated by authorities. Using the Website. I haven’t been to a concert in over 30 years, I wanted really good seats. Vivid Seats' operating environment â novel coronavirus pandemic's impact on primary and secondary marketplaces Impact of sports season timing and music cycles on ability to recover demand Fixed vs variable costs and potential cost-out options Okay so I waited another hour, I called customer service again and got CSR Jeff whom I couldn’t understand due to his accent, he transferred me to a different department as he said there was an issue and this different department is the only one that could handle it, I sat on hold for over 30 minutes(30 mins. They have the best tools in the industry for you to learn, shop, share, plan, and organize your live event experience. At checkout, Vivid Seats did let me know once again that my transaction was absolutely, positively secure, but without giving me my total until the very end of the checkout process (post-credit card info), I once again felt like Vivid Seats could be trying to convince me to go just far enough while leaving me short. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. I enjoyed the lunches that were occasionally provided, but a pay differential for 2nd and 3rd shifts lack of work/life balance would have been nice. I mean, I could say: If you donât click off this site, you have agreed to transfer all the money in your bank to me. Iâm told they have no idea where the package is!!! Vivid Seats had a good selection of tickets to all the events we looked for in our testing process. I checked the UPS tracking number on Friday around 11:00am and no update was given. Itâs the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. No business would ever let the customers know that they will edit the reviews they receive. Asked April 6, 2018. I went ahead and purchased more tickets so that I could take my family to this event today. GTCR bought a majority stake[12] for $575 million. Flexible work from home policy during pandemic Performance based bonuses Room for growth. I have never been more frustrated by a customer service âteam.â, Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my momâs house and arrive on Friday, September 28th. In their ad they say better or comparable seats. From the homepage, Vivid Seats gives you a number of things to click on whether it be trending events, local events, or simply top events. He literally told me to call stub hub and then hung up the phone. Answered April 26, 2019. Further, Thomson bowling arena played impotent. New York ⦠This company needs better understanding of people traveling and assurance policies, this trip was a nightmare and only because of this company, and I was offered a 50$ store credit, because that is supposed to undo the stress that they caused with lies and deception. The same tickets via Ticketmaster would cost me $30 compared to Vivid Seats's $43. [13], Vivid Seats is a member of the Internet Association, which advocates for net neutrality. Could Vivid Seats, a Chicago-based online ticket site, sell for $1.5 billion? Vivid Seats is committed to obtaining your satisfaction with every purchase of tickets. See all questions and answers. Vivid Seats. I was sent an email almost right after with the confirmation and it stated that the tickets would be electronically delivered by September 7, 2018 (Friday before the game). Still nothing by evening so at 3:53 PM (MST) so this would be end of Business in Illinois where this company is located, I called again, waited for about 10 minutes on hold and got a CSR whom I could not understand at all, foreign accent and couldn’t catch her name or really understand what she said, after asking excuse me and what a few times, she said that they are open until 12 pacific time and to call back in the morning if my tickets had not been transferred. The 100% Buyer Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will be valid and authentic. On average, how many hours do you work a day at Vivid Seats? The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. At billing, Vivid Seats didn't give me my full total before I checked out. They should have found me a ticket and apologized… even if they had to pull a favor or pay a premium. How do I get the tickets I sold to the buyer? In August 2018, Vivid Seats was named the official ticketing partner of the Los Angeles Clippers[20] of the NBA. How do I search for and select ⦠The next tickets I looked at were floor seats. No customer service or customer care whatsoever. Not even Elton John. “Full Peace of Mind,” “100% Buyer Guarantee,” “Valid Ticket Guarantee,” are all words splayed across the page which at first makes me comfortable, but my brain does go to “why are they trying to reassure me so many times?” I wrote it off as them knowing other ticket sites can be notoriously unreliable and continued with my purchase. ( Plus the $12 delivery - which was fine ), Service fee that ridiculous must be included in the ticket price or that need to PLASTER the website with 25 percent fees. You better believe I will be pursuing legal action to get my money back. There was only about a 60$ difference in the price on more reputable sites (Stub Hub, Ticket master and Ticket City I have used and NEVER had any issue with). This could have been on the seller as well but when a company represents the seller and then blames everything else this is poor business practice. I was hung up on once by a man. While I did get my tickets (very last minute) I should not have had to go to the stress of this because of Vivid seats, most of the customer service reps were very polite and offered reasonable explanations, however they were all different and none the truth according to the venue they were blaming. Engaged Employer. Itâs easy to use and has a powerful search function: you can sort search results by ticket, region, date, or artist. Something about Vivid Seats, especially the checkout process, felt off. $100 Off. They take my phone number and let me know they will call if they find it during unloading trucks. Flexible work from home policy during pandemic Performance based bonuses Room for growth. They definitely had inflated tickets - when the venue had âtechnicallyâ sold out. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; ... Work in HR or Marketing? Availability is excellent, as they sell a huge range of tickets across all areas of a given venueâthis is one place Vivid Seats stands out from the competition. It has existing partnerships with entities such as the University of Notre Dame and Duke University.[19]. Is this your company? Conveniently buy and sell tickets to top sports, concert, and theater events w⦠The 100% Buyer Guarantee is 100% bogus. View All Partners. Vivid Seats immediately let me know they were aisle seats and that a mobile device would be absolutely necessary for gaining access to the event. Please use other companies. Do I need to purchase a ticket for my child? This is the Vivid Seats company profile. With partners like ESPN and Rolling Stone, Vivid Seats delivers the best in tickets and experiences. 94 Interviews. I noticed as soon as I clicked on the website that they had tickets from one of the newer venues near me for a stand-up show I had been considering going to. I'm bringing my small child with me to an event. Great, no stress they will be here before we travel to the event city, also on the email it stated the tickets will be shipped by the seller Thursday September 6, 2018. I was guaranteed the row and section. Due to the ⦠They never shipped my tickets and waited until the last minute to send me an email and let me know those seats weren’t available. Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. So, I call UPS Customer Service to track down the package. If there are no active codes, try out some expired ones-- they just might work! UPS ALWAYS leaves a note saying they attempted delivery. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. In the words of Vivid Seats: âVivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Customer service basically exists to tell you what errors you made and why they will do nothing for you you. I worked at Vivid Seats full-time for more than 5 years. Not replying means you accepted the credit. They hold the fastest responsive customer service reps in the industry with years of professional experience in satisfying thousands of loyal customers. Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. They did offer me some other seats in a different section further from the stage. The link for tickets does not work and they would not give me my money back. The seller of these tickets also had a “preferred seller” rating which I hadn't realized Vivid Seats kept track of until then. Answer See 4 answers. Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. Vivid Seats team is here to help you from beginning to end, anytime, all the time. Not only do they also vouch for fake ticket compensation just like Vivid Seats. The algorithm is subject to change in future. Vivid Seats was founded in Chicago, Illinois, in 2001 by Jerry Bednyak and Eric Vassilatos. 13 is n't a huge favor and do not leave reviews as I understand everyone has their own and! Waited until the last tickets I looked at were floor Seats I had previously,... Process, felt off acquired Toronto-based software company Fanxchange, except these be. 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