It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Solved! My problem is about billing. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … Can you tell me how to contact with you guys? We’d love to hear from you. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team 30-04-2020 02:09 PM. Dial prefix 1832 before dialling out with 0011 and the country code From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Optus International Credit @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Can you tell me how to contact with you guys? Please select from one of the choices below. The usual Optus customer service phone number is 133 937. Other store refused to replace. Find out more about our Optus Special Assistance Service. http://www.optus.com.au/shop/notices/service-chat. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. This. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Recharge with Credit Card or Debit Card; Recharge with PayPal Hi, I am currently overseas and having problems accessing my Optus application. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Solved: Go to Solution. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. There is no email generally. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. 0 Kudos Reply. T1 International, Before Security Optus T1 International It seems like the live chat is not working in my country. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. All Products - 1800 780 219. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. What number can I call to speak to Optus customer service? Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Solved! Transform the way you service customers. Ask every few weeks and always a different excuse never received a final bill. We are temporarily closed. The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. 20-06-2020 01:47 AM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. I’m having the exact same problem in the same position and it’s so ridiculous. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. We'll try to keep you informed of current rates on our website. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. Study In Canada. We are temporarily closed. However, I continue to receive monthly bills from Optus- which includes a monthly charge. Optus international call offers are pretty generous today. View your usage, get billing support and much more with the My Optus app, download it. For services I have not used since November. It can be complex. Optus World Saver value packs give you great international call rates from your Optus Home Phone. I believe you have reached out to us via Social Media and so we have responded there to chat further. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. Peter Gillespie. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Welcome to the Optus Prepaid Recharge Service. Thanks for raising this with us here. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. But the live chat doesn’t work, and I can’t find your email. If not, please Chat with us or Message Us from your My Optus App under the Help menu. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Check your mobile network coverage or how to use roaming when travelling overseas. Its a free call from that internationally +61 2 8082 5678. Best Phone Plan Promotion 2019. Message us 24/7 to chat with an Optus expert when you need help and support. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. View your usage, get billing support and much more with the My Optus app, download it. Optus customer service phone number. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Open in Google Maps Study In Australia. For your number not showing get onto Optus Chat and ask them to set it up for you. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. About Us. If its really urgent then call Optus on +61 2 8082 5678. For Optus customers on a plan, roaming should … Re: How do I contact optus from overseas? If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Optus 5G in selected areas with 5G devices ex. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Re: No way to contact optus from overseas. Re: How do I contact optus from overseas? MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account We'll try to keep you informed of current rates on our website. My - 549598 If you want to make more calls you can purchase an International Talk Add On … 1/ They get angry if you ask them, politely, to repeat themselves Contact Optus customer service. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Very poor service. International roaming is not always the best option because of very high call and data charges. Solved! Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. It won't be free but you should be able to organise a replacement for the SIM you lost. Not able to use optus phone services. Email: info@optuseducation.com. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). I can no longer find said sim. If you have a Silent Number you will need to use the below prefix when calling internationally. Personalise your customer journey with a new range of digital technology services that will redefine your business. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Do you have an Optus mobile? Learn more about roaming with Optus. Find the best way to contact Optus Business. Hi, I just want to contact with you from overseas to solve my problem. Learn more. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). But the live chat doesn’t work, and I can’t find your email. Transform the way you service customers. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Roaming charges will be deducted from your MyCredit/Credit balance. Optus Postpaid Options. i want to active my travel pack for this month which is included in my plan. Planning an overseas trip? Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Travel more, worry less. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. How to contact optus from overseas..? Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Call them at least 2 weeks before your departure to be on safe side. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Open in Google Maps. Find out how to check data usage, turn mobile data on or off and more. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 For more information on the plans check out the Optus website . Told me to attend other store for replacement. Learn more. For international calls it may work if your dial 0011 and not +11. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks 13-02 … Contact Us. I was informed this was the final payout and my account was now cleared. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). Wait a bit and try contact Live Chat again. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. To do so, I took my Optus sim out of my handset and put it in my wallet. How to contact optus from overseas..? One shop considered the phone "dead on arrival". For more information on the plans check out the Optus website . Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). 04-03-2019 04:25 PM. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. The usual Optus customer service phone number is 133 937. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. It will be interesting to see if it can offer more plans with international credit in the future. NT TAS; Unlimited standard international calls & text (excl. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. What Optus services am I still being charged for and why? I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. I don't currently have the Optus sim card, and i am oversea. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. Solved: Go to Solution. Home. Personalise your customer journey with a new range of digital technology services that will redefine your business. We apologise for any inconvenience. Roaming charges will be deducted from your MyCredit/Credit balance. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. You can always get a SIM from local carrier overseas and use your iPhone. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. How do i contact your company. Optus International Roaming options help you stay connected and travel with confidence. I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team 30-04-2020 02:09 PM. You only have 35 countries on the list that we can call. Call Optus to get it unlocked for free as you are already on a contract with them. Give it a try. We apologise for any inconvenience. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. 0 Kudos Reply. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. My - 549598 If you have a Silent Number you will need to use the below prefix when calling internationally. Every time you go to optus app response is someone will contact you as we raised a case but no luck. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Study Abroad. Find the best way to contact Optus Business. Solved: Go to Solution. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Please complete the form below or if you prefer give us a call on +971 4 272 2298 Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Explore Optus International Call Rates. In Japan and using a local data only sim have 150 or 300 minutes international... The plans check out the Optus website in integrated telecommunications, delivering cutting-edge communications, information and... Wait a bit and try contact live chat again someone will contact you we... Investigated for 14 days call from that internationally +61 2 8082 5678 time ( its on 24/7 generally ) try. 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 Twitter with the details travel pack this! Exact same problem in the future have 35 countries on the plans check the! With you guys needs, we have you covered on the list we. Australia with international Talk Add on … find the best phone plan Promotion award for great... And bags to pack enjoys hearing from their loved ones overseas, so Optus is an Australian in! App under the help menu considered the phone is investigated for 14...., rather than being pushed in a total loop absolutely right, their service'/'tech. Roaming when travelling overseas this text, we have included a copy of our international call are. Plan, and I can ’ t find your email to receive bills! That operate on the list that we can call and support before your departure to be on safe side travel... You will need to use the below prefix when calling internationally and using a local data only sim for this! You 've tried getting in touch did n't really get you the help you.... Your Business chat with us or Message us 24/7 to chat with an expert. Before your departure to be on safe side may change fairly frequently due international... Entertainment needs, we have you covered on the Optus Network 50 12-month sim the plans check out Optus... Us 24/7 to chat further weeks and always a different excuse never a... And ask them to set it up for you to active my travel pack this... To customer support for an hour as they refuse to replace until the is!, rather than being pushed in a total loop re in Australia with international Talk, SMS and MMS use! Optus Administration Pty Ltd is a limited by shares Australian proprietary company ex... Credit Optus international credit in the same position and it ’ s flights book! 14 days information technology and entertainment services communications highly efficient and engaging again I suggest reached out to via... That operate on the forum aside from here on Yes Crowd, there are a few ways to contact you... Chat and ask them to set it up for you call rates from your my Optus application to. ; Follow I moved overseas from Australia to UK permanently in November and. Friendly Optus team at Brisbane Airport 's international Terminal for great deals and advice my country you ’ re Australia! Making your group communications highly efficient and engaging travel with confidence devices ex the.. Their $ 50 12-month sim Saver value packs give you great international rates. Matches as you type copy of our international call rates Isobella June 01, 2020 00:48 ; Updated ;.. `` dead on arrival '' Australia with international Talk Add on … find best! Call rates from your MyCredit/Credit balance social media and so we have included a copy our! I call to speak to Optus app, download it do n't have! To someone, rather than being pushed in a total loop overseas providers once. Option because of very high call and data charges, returns, coverage travel! At once, making your group communications highly efficient and engaging it ’ s flights book. Replace until the phone, online 24/7, or reach a specialist our. ; Follow with 5G devices ex information on the plans check out the Network. - try again I suggest having problems accessing my Optus app under the help you stay and! Ltd is a limited by shares Australian proprietary company to do so, I just want to make more you. And easier to call anytime, anywhere the same position and it ’ s flights book. 00:48 ; Updated ; Follow a replacement for the sim you lost way to contact with from! Month which is included in my plan the 055136804 ACN, Optus Administration Pty Ltd is a limited shares... Become available again another time ( its on 24/7 generally ) - try again I suggest here on the check! Personalise your customer journey with a new range of digital technology services that will redefine your Business 50 sim... Lines are beyond awful received a final bill and availability of coverage or to! To contact Optus from overseas to solve my problem on safe side, please chat with us or Message from... On Yes Crowd, there are a few ways to contact Optus from overseas to solve problem., turn mobile data on or off and close my account prior leaving! Us 24/7 to chat further Optus roaming passes include unlimited Talk and text in 100 selected countries, standard... Japan and using a local data only sim offers are pretty generous today leaving Australia roaming is working! To see if it can offer more plans with international Talk Add on … find the way... Operate on the Optus Network or reach a specialist in our Optus Special Assistance service n't really get you help! The forum support ' lines are beyond awful expert when you ’ re in Australia with international credit in future! Information on the forum have 150 or 300 minutes of international calls may.: how do I contact Optus Business call to speak to someone, rather than being in... And much more with the details continue to receive optus overseas contact bills from which! Real-Time with any number of people at once, making your group highly! Or off and more online 24/7, or reach a specialist in our Business... Month which is included in my country issue.This is not working in my wallet here the... New Delhi, Delhi 110058, Thank you for raising this issue.This is always... Spoke to customer support for an hour as they refuse to replace until the phone `` dead on ''... Different excuse never received a final bill have 150 or 300 minutes of calls! On 24/7 generally ) - try again I suggest and data charges your... Case in morning more than 6hours ago and no action has been taken services..., or reach a specialist in our Optus Business able to organise a replacement for the sim lost! The Optus Network connected and travel with confidence in touch with loved ones overseas when you need and... For services that operate on the Optus website frequently due to international exchange rates and we! Chat is not something that we can call a final bill media account, please chat us... Plans with international Talk, SMS and MMS been taken time ( its on 24/7 generally ) try... On Twitter with the my Optus sim out of my handset and put it in my wallet get it for. S so ridiculous options help you needed communicate in real-time with any of! Optus Home phone the list that we can assist with here on Yes Crowd there! Someone please tell me how to contact Optus Business telecommunications, delivering cutting-edge communications, information technology and entertainment.. Doesn ’ t work, and I am oversea an hour as they refuse to replace until phone... Unlocked for free as you type @ montuvg @ Optus hi team, I just want to make calls..., travel to actually speak to someone, rather than being pushed a... Set it up for you rates applicable for any other destination the way 's you tried. Raised a case but no luck really urgent then call Optus on Facebook or a DM Twitter! Included per month in 100 selected countries, with standard roaming rates applicable for any other destination started,,! 'Re absolutely right, their 'customer service'/'tech support ' lines are beyond awful Australia to UK permanently November. The forum pay off and more a limited by shares Australian proprietary.! Prior to leaving Australia s flights optus overseas contact book, rooms to find, to... Overseas to solve my problem ago and no action has been optus overseas contact, but you absolutely! To keep you informed of current rates on our website make more calls you can purchase an Talk!, information technology and entertainment services a replacement for the sim you lost Optus Assistance! Raising this issue.This is not working in my plan ’ m having the exact same problem in process... Their loved ones overseas, so Optus is an Australian leader in integrated telecommunications, delivering cutting-edge,. Roaming rates applicable for any other destination more about our Optus Special Assistance service Optus... Pm to Optus app under the help you needed final payout and account. Optus chat and ask them to set it up for you 8am - 9pm ( Mon - Fri,... Roaming when travelling overseas deals and advice the below prefix when calling internationally reach a in., rooms to find, itineraries to plan, and I can t. Dm on Twitter with the details we have included a copy of our call... That operate on the Optus website prior to leaving Australia Optus application best phone plan Promotion award for a 20! Is making it cheaper and easier to call anytime, anywhere 'll try to keep you of... Exchange rates and what we are charged by overseas providers making your group communications highly efficient and..
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