This policy applies only to items posted with and delivered by Royal Mail. ** Additional compensation may be payable if Special Delivery Guaranteed by 1pm items items are delivered 7 or more working days after the due date. for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) any day which is not a Saturday, a Sunday or a public holiday, unless Saturday guarantee has been purchased, in which case Saturday is a working day; for other retail services any day which is not a Sunday or a public holiday. 1st class stamped, metered and VAT exempt account mail, including items sent using online postage; 2nd class stamped, metered and VAT exempt account mail, including items sent using online postage; 1st and 2nd class Royal Mail Signed for® mail when used in conjunction with stamped,metered and VAT exempt account products above; the names and addresses of the sender, addressee and claimant, the postage paid and method of postage e.g. Drop off at a Postbox, Parcel Postbox, Post Office or Royal Mail Delivery Office. If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. I suspect somebody at the RM office has accidentally sent you the wrong letter - I'd write back, including copies of your receipts again, and make it clear that as the item was sent by Special Delivery you are entitled to more compensation. 8. If you have experienced Royal Mail delays you may be able to claim for compensation. where an item is posted in a manner that does not comply with the provisions of the scheme relevant to its conveyance under section 89 of the Act, or is identified as containing prohibited contents as defined in the provisions of that scheme. This includes, but is not limited to, a declaration of non-receipt (or proof of non receipt in appropriate cases). Original Certificate of posting (provided automatically for Royal Mail Signed for® items and Royal Mail Special Delivery Guaranteed by 1pm ®(not posted on account) and available on request at Post Office® branches for other items); where an item does not comply with all the provisions set out in the United Kingdom Post Scheme and those provisions relating to specific services detailed in product licences, terms and conditions, application forms and similar product documentation; where a Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) item does not adhere to the terms and conditions for that service; where a breakable item has not been packed in a strong container with enough packaging material to protect the item against pressure and knocks, and. Customers posting items of value using other products are strongly advised to obtain evidence of posting if they wish to be eligible for compensation above the minimum level in the event that Royal Mail loses the item. Six or more working days after the due datefor items redirected using the Royal Mail Redirection Service; 3. The process to be followed when making a compensation claim can be found at Compensation Claims Process. The Factory (the manufacturer) that supplies the shop makes the jeans for £10. Does the cost of special delivery depend on the size of the item? If only basic evidence can be provided then only postage refund or stamps can be considered. 7. This policy applies only to items posted with and delivered by Royal Mail. Just sent an ebay item a few days ago by Special delivery and the tracking still has it in transit which has got me worried as it was supposed to be guaranteed by next day 1pm. The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation. services listed as Royal Mail Special Delivery Guaranteed by 1pm® (n the table at Note 1 of the Annex to Condition 4 of the Licence. If you want your item there the same day, get a quote for our Sameday courier service*. 2. where the loss has not arisen due to any wrongful act done, or any neglect or default committed by an officer, servant or agent of Royal Mail while performing or purporting to perform his functions as such in relation to the receipt, carriage, delivery or other dealing with the item; 3. where the loss has arisen due to the posting or receiving customer’s own act or omission; including but not confined to a failure to collect mail held for customer collection, for example using such services as PO Box, Mail Collect and Poste Restante, within the required timescales. For Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account), any day which is not a Saturday, a Sunday or a public holiday, unless Saturday guarantee has been purchased, in which case Saturday is a working day. Click for more info on coronavirus or for Service Updates. If an item has been damaged or suffered part loss then the customer may be entitled to claim compensation, please refer to the compensation for damage or part loss policy. If an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item. means for any premises the address, including the postcode, maintained by Royal Mail from time to time as corresponding to those premises in the Postcode Address File, Royal Mail Special Delivery Guaranteed by 1pm™ (not posted on account), means, Royal Mail Special Delivery Guaranteed by 1pm® other than when sold to users having an account with Royal Mail buying the service using their account, i.e. Changes to Special Delivery Guaranteed From Thursday 24 December we reinstated our temporary timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services. Glowstick Posts: 269. Evidence of posting for a lost item includes: For products where a product specific certificate of posting is issued automatically at the point of posting Royal Mail will require the certificate of posting to be submitted if a claim is made. Where Royal Mail Special Delivery Guaranteed by 1pm® has been used then any compensation for actual loss will be paid up to the smaller of market value or the compensation purchased by the sender. The nature and extent of the compensation to be paid for loss of eligible mail items are set out below. 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