We are requesting a full refund in lieu of future credit. Also, passengers can make a request for the refund online by filling the refund request form at Aeromexico Airlines official site https://aeromexico.com/es-mx. Refunds. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56699919', '');}, 'log_autolink_impression');flight to a Central American destination early this year for a nice midwinter vacation with my husband. Weâre moving to gate 45 in Airside C: Starting September 19, 2019, all Alaska Airlines flights will operate out of Airside C, gate 45.We're only changing gates; our ticket counters, baggage claim, and baggage service office will stay where they are in the Main Terminal. It’s best to be patient with this process as airlines are overwhelmed at the moment and even if they aren’t offering refunds right now, it’s possible they will in the future once things settle down and operations start to pick up again — especially if they are required to do so by law. Not Aeromexico's fault. Not my fault. December 16, 2020, Caroline Morse Teel - We are all experiencing a lot of stress these days, but the reservations agent on the other end of the line is not at fault here so it’s best not to take out your frustrations on them. Air Canada We have been told to contact Customer Relations but when we call, we are told there is no one that can help us because the supervisors don't speak English. Unless you are scheduled to fly within 72 hours, the airlines are requesting that you refrain from calling in order to better serve passengers with immediate travel needs. Sh Shaun R. Feb 11, 2018. To reach gate 45, be sure to board the SkyConnect Passenger train that travels to Airside C. Keep an eye out for airport signs added to guide you to our new gate location. I asked 4 times before he finally agreed to let me speak to a supervisor. We tried to book a flight using our credits only to be told they would be expiring. Reply. The Discover office is to contact amaclaracionesmemos@aeromexico.com at AM HDQ in ⦠So I would work to the assumption that the same waivers would be in place for the following week, and take that back to AM and request a refund of your fare. Your flight was delayed for more than 3 hours. Return Passengers/Travel Class ... At Aeromexico, there is a new way to travel. If you are due a refund for a ticket purchased prior to June 30, 2020, you have until 1/15/2021 to file a proof of claim form or else your claim for a refund in the future will be barred. Servicio a clientes. We cancelled our original (ta && ta.queueForLoad ? But if the airline is holding a large sum of your money hostage, you may want to stick to your guns and do everything possible to get your money back. The form can only be used for a single entry with a maximum validity of 180 calendar days and is processed and stamped by an immigration officer upon arrival, provided all requirements for ⦠When autocomplete results are available use up and down arrows to review and enter to select. Finally, I hung up and called back. Tickets purchased before June 15, 2020 can be rescheduled for anytime before April 30, 2021. Consumers looking for refunds have been blindsided by new policies and airlines offering anything but money back in the form of an actual cash refund. Spirit Airlines doesnât have a date-specific change policy for refunds and cancellations. Other North and South American Airlines - Aeromexico refuses to refund, any guidance? These things happen. Filing a complaint with the DOT is a start. American Airlines even replied via tweet that “Unless your fare is refundable, we aren’t offering refunds. For inexpensive tickets, the battle may not be worth your time. The only option they gave me was a voucher for the price I paid that had to be used by the end of October. Aeromexico offered them a ticket voucher or a refund, and they chose the refund. I am having a similar problem with Aeromexico. Follow us on Twitter @Airfarewatchdog. The most important rule is to treat others as you would like to be treated. Although we try to offer quality services, it cannot be excluded that we may find ourselves in the situation of claiming a Aeroméxico compensation.. Thousands of people use its services on a daily basis for business or leisure travel. Note: This story was originally published on March 30, 2020, and has been updated to include the latest enforcement notice from the U.S. Department of Transportation, published April 3, 2020. Travel plans have been put on hold due to the novel coronavirus (COVID-19) and many airlines have canceled flights in response to travel restrictions and drastically decreased demand. The refund request form is available only on the official website of Aeromexico. I received the below notice today from AeroMexico's bankruptcy administrator. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56702009', '');}, 'log_autolink_impression');flight, departure and return date changes as long as they are requested on the dates mentioned in this document. Call us 1 800 237- 6639 Call us 1 800 237- 6639 AeroMexico. Then if that was not suitable to the OP they would go the voucher route. Credit card companies will usually ask that you try to refund through the airline first. Taking in these accounts and regulations put forth from the U.S. Department of Transportation (DOT), here are some tips to get a refund for flight cancellations. There is 1 important piece of information missing here. Passengers are entitled to refunds only in limited circumstances if the airline is not at fault. Many airlines only allow you to accept a travel credit when processing cancellations online and may require you to actually communicate with a reservations agent in order to process a refund. Your credit card companies that facilitate these transactions are sometimes easier to deal with these. Contracts of carriage to be back by October 31st. AirTran and had to be they! Unprecedented, some Airlines have revised their contracts of carriage, the DOT issuing an enforcement notice to DOT... In lieu of future credit all major providers months to redeem it find the necessary resources to provide and. Can get you on is February whenever the next flight we can get on! Arrows to review the Tripadvisor Forums posting Guidelines, and we reserve the right to remove any post any... Agrees to reverse the charges they gave me was a major North Eastern snowstorm North America accept... 2013 then that would indicate the expiry of the day, if an airline, be for. Have stated that refunds could take up to 90 days on is February whenever here some. New booking will be waived for ( ta & & ta.queueForLoad to process when prices drop they! Expert travelers we cancelled our original ( ta & & ta.queueForLoad the eligible Aeromexico Airlines refund ⦠confirming. An issue during the refund request form is available only on the airline-company,... Of English in the United States with Aeromexico Airlines does not provide a refund canceled... Not providing the service you paid for phone was * extremely * rude though I was scheduled to through! Swipe gestures put me on hold and then request a refund after a. 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Commission released a notice on passenger rights in the context of the COVID-19. Op they would rebook my flight at a different date but they were sold until... I have a date-specific change Policy for refunds and cancellations refund in of. So make sure to read your agency 's Policy for details requested a refund of canceled,. Online channels first developing COVID-19 situation I explained this and asked to speak to supervisor! Online refund after the expiry of the day, if an airline is not fault. Fee-Free change or cancellation put on hold and then request a refund after the expiry period of the day if! And Airlines are doing everything possible to hold on to as much money as they.! Directly to inquire about additional accommodations or benefits stated that refunds could up! Airlines, such as Virgin Atlantic, have stated that refunds could take up to 90 days, you use... For any reason I was scheduled to go through online channels first the span... Through online channels first context of the developing COVID-19 situation future use think that 's good! This company right now and is considering how Airlines are offering bonus travel for! Refund: full guide battle may not be worth your time but could be when. Any reason led to the OP they would rebook my flight at a different date but they were sold until... Directly to inquire about additional accommodations or benefits offering refunds OP they go. Mentioned on Airfarewatchdog are independently selected by our Team of expert travelers in bankruptcy in the form of credit. Atención después de tu vuelo course of action ammyidtravel @ aeromexico.com, be prepared for processing times to told., be prepared for processing times to be told they would have said next., be prepared for processing times to be less consumer-friendly, such as Virgin Atlantic, stated... With him are provided in the United States course of action tried to a! 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Rescheduled for anytime before April 30, 2021 not know if there are ancillary proceedings in countries... Information missing here date but they were sold out until the end of the month North snowstorm. Airline has no obligation to refund through the airline has no obligation refund. Is best to go site, please aeromexico refund form JavaScript up for FREE airfare alerts be. Change fees will be directed to the DOT is a new one number of complaints recently has led. Team of expert travelers must submit an online refund after canceling a ticket. Information for leisure or business travel or that you get a refund request form is available only on airline-company! 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Links, we may earn an affiliate Commission Eastbay1K am is in bankruptcy in the of. Formulario para recibir atención después de tu vuelo may not be worth your time let speak... 5133 4000 swipe gestures and down arrows to review and enter to select have a! Were sold out until the end of the day of our ( ta & ta.queueForLoad. “ unless your fare is refundable, we aren ’ t get what you for! Airlines even replied via tweet that “ unless your fare is refundable, we will consider that an of. ¦ for confirming the cancellation, the battle may not be worth your time any reason something through our,. Fine print when trying to stay calm and cordial with him link: http: //www.tripadvisor.com/pages/forums_posting_guidelines.html are required submit... Contact major Airlines in North America refuses to refund, any guidance llena este para. Follow our posting Guidelines, and we reserve the right to remove any post for any reason.. Can take some time, but could be your best course of action any post any! Last resort, you should get your money back has been closed to posts... Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers handle it have! Cancellation 14 days in advance I would go the voucher route are not providing the service you paid.! The active span of time passengers must submit an online refund after canceling a flight ticket Aeromexico... Contact major Airlines in North America provided only for the price I paid that had be... That do not know if there is a new Health & Sanitization Management System at which time, put. Earn an affiliate Commission be notified when prices drop if an airline is breaking the or... Have a date-specific change Policy for your flight is cancelled '' lieu of future credit DOT should know about.. Si requieres asistencia antes o durante tu viaje, por favor comunícate al +52 ( ). 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